Website Terms of Use - Malta

Effective date: 19^th day of August 2026
Last reviewed: 19^th day of August 2026

 

1. About these Terms

 

1.1 These Terms govern access to and use of www.capservicesmalta.com and any replacement website operated by CapServices Limited (the “Website”).

1.2 The Website is operated by CapServices Limited; a company registered in Malta with company registration number C 84084 and registered office at The Hub Annex, Triq Sant’ Andrija, San Ġwann, SGN 1612, Malta (“CapServices”, “we”, “us” or “our”).

1.3 By accessing or using the Website, you agree to these Terms. If you do not agree to them, you should not use the Website.

1.4 These Terms govern use of the Website only. They do not constitute a letter of engagement, service agreement, mandate, fiduciary appointment or agreement by CapServices to accept or act for a client.

1.5 Our Privacy Notice and Cookie Policy also apply to use of the Website. They are available here: PRIVACY POLICY and COOKIE POLICY.

 

2. Regulatory status and scope

 

2.1 CapServices is a Class C company service provider. Authorised to act as a Company Service Provider by the Malta Financial Services Authority.

2.2 Our authorisation permits CapServices to provide Company Services falling within the scope of its Class C authorisation, subject to applicable law, regulation, regulatory rules and the terms of each individual engagement.

2.3 References on the Website to bookkeeping, payroll, VAT, tax compliance, administrative assistance or other ancillary services do not imply that every such service constitutes a regulated Company Service under the Company Service Providers Act or is supervised by the Malta Financial Services Authority.

2.4 The description of our regulatory status must not be interpreted as an endorsement, recommendation or guarantee by the Malta Financial Services Authority of CapServices, its services or any particular transaction.

2.5 Capricorn Group, CapConnect and any other business or group company mentioned on the Website are separate legal entities unless expressly stated otherwise. CapServices is not responsible for the acts or omissions of another group company merely because that company is referred to or linked from the Website.

 

3. Information about our services

 

3.1 The Website contains general information about CapServices and services that may be available. Website content does not constitute an offer, commitment or undertaking to provide any service.

3.2 Nothing on the Website constitutes legal, tax, accounting, investment, financial, regulatory or other professional advice. You should obtain advice appropriate to your circumstances before acting or refraining from acting on Website content.

3.3 A professional relationship with CapServices arises only when:

(a) CapServices has completed its client-acceptance, conflict-checking and customer-due-diligence procedures to its satisfaction;

(b) CapServices and the client have signed or otherwise formally agreed a letter of engagement or service agreement; and

(c) any required fees, deposits, documents and information have been provided.

3.4 CapServices may accept or decline an enquiry or proposed engagement in its discretion, subject to applicable law. Submission of a contact form, email, document or other information does not oblige CapServices to respond, provide a proposal or accept an engagement.

3.5 Any service is subject to its specific engagement terms, applicable fees and continuing legal and regulatory requirements. If these Website Terms conflict with a signed engagement letter in relation to an agreed service, the signed engagement letter prevails for that service.

3.6 Formation, registration, licensing, bank-account opening, tax treatment, regulatory approval and other third-party outcomes depend on the decisions and requirements of public authorities, banks and other independent persons. CapServices does not guarantee that any application, registration, account opening, approval or other outcome will be successful or completed within a particular period.

3.7 Service descriptions, personnel, availability, timeframes and fees may change. Current details should be confirmed directly with CapServices.

 

4. Access to the Website

 

4.1 Access to the Website is provided on a temporary and “as available” basis.

4.2 We may withdraw, suspend, restrict or change all or part of the Website without notice, including for maintenance, security, legal or operational reasons.

4.3 We do not guarantee that the Website, or any content on it, will always be available, uninterrupted, timely or free from errors.

4.4 You are responsible for the equipment, software, Internet connection and other arrangements required to access the Website.

4.5 If the Website introduces a client portal or user-account functionality, additional portal or account terms may apply. Unless such functionality is actually available, no clause should imply that visitors can register or maintain an account.

 

5. Acceptable use and security

 

5.1 You may use the Website only for lawful purposes.

5.2 You must not:

(a) use the Website in a manner that breaches any applicable law or infringes another person’s rights;

(b) submit information that is knowingly false, misleading, defamatory, unlawful or unauthorised;

(c) attempt to gain unauthorised access to the Website, its server, any account, database or connected system;

(d) introduce malware, viruses, harmful code or other technologically harmful material;

(e) interfere with, damage, overload or disrupt the Website or another user’s access;

(f) conduct automated scraping, harvesting, testing or extraction except with our prior written permission; or

(g) use the Website to impersonate another person or conceal the origin of a communication.

5.3 You should not treat email or the contact form as a secure channel for highly sensitive information unless CapServices has confirmed an appropriate transmission method.

5.4 You must promptly notify us if you become aware of a suspected security vulnerability, fraudulent communication or unauthorised use of material connected with the Website.

 

6. Intellectual property

 

6.1 Unless otherwise indicated, CapServices or its licensors own the copyright and other intellectual-property rights on the Website and its content, including text, graphics, branding, layout, photographs, documents and software.

6.2 You may view the Website and download or print a reasonable number of extracts for your personal or internal business information.

6.3 You must not reproduce, modify, republish, distribute, sell, commercially exploit or create derivative works from Website content without our prior written permission, except to the extent expressly permitted by law.

6.4 You must not remove or alter a copyright, trademark or proprietary notice.

6.5 “CapServices”, its logo and any related branding may not be used without prior written permission. Rights belonging to another group company or third party remain the property of their respective owners.

 

7. Privacy and cookies

 

7.1 Personal data collected through or in connection with the Website will be handled as described in our Privacy Notice.

7.2 Cookies and similar technologies will be used as described in our Cookie Policy and cookie settings facility.

7.3 Accessing the Website does not constitute consent to all forms of personal-data processing. Where consent is legally required, it will be requested separately and must be capable of being refused or withdrawn.

7.4 Internet communications are not inherently secure. Although we use reasonable security measures, we cannot guarantee the security of information while it is being transmitted through an insecure channel.

 

8. General information and disclaimers

 

8.1 Website content is provided for general information only. Although we seek to keep material accurate and current, we do not guarantee that it is complete, accurate, current or suitable for a particular purpose.

8.2 Laws, regulatory requirements, official practices and third-party requirements may change after material is published.

8.3 You should not rely exclusively on Website content when making a legal, regulatory, tax, financial or commercial decision.

8.4 Information concerning another jurisdiction is not a representation that CapServices is authorised to provide regulated services in that jurisdiction.

8.5 Any examples, descriptions or case studies are illustrative and do not guarantee an equivalent result.

8.6 To the extent permitted by law, we exclude warranties and conditions implied into the provision of the Website but not warranties or obligations that cannot lawfully be excluded.

 

9. Third-party and group-company links

 

9.1 The Website may contain links to websites operated by group companies, public authorities, professional bodies or unrelated third parties.

9.2 A link is provided for convenience and information. It does not necessarily constitute endorsement of the linked operator, website, product, service or content.

9.3 Linked websites are controlled by their respective operators and may have their own terms, privacy notices and cookie practices. CapServices is not responsible for their availability, security or content.

9.4 A link to another group company does not mean that CapServices provides or assumes responsibility for that company’s services.

 

10. Liability

 

10.1 Nothing in these Terms excludes or limits liability for:

(a) death or personal injury caused by negligence;

(b) fraud or fraudulent misrepresentation;

(c) wilful misconduct; or

(d) any other liability that cannot lawfully be excluded or limited.

10.2 Subject to Clause 10.1 and to the extent permitted by law, CapServices will not be liable for loss arising solely from:

(a) reliance on general Website content without obtaining appropriate advice;

(b) temporary unavailability, interruption or modification of the Website;

(c) malware or a security incident originating outside systems reasonably controlled by CapServices;

(d) a third-party or linked website;

(e) inaccurate or incomplete information supplied by a user or third party; or

(f) a decision, delay or refusal by a bank, registry, regulator, public authority or other independent third party.

10.3 Where the user acts in the course of a business, CapServices will not be liable for indirect or consequential loss, or for loss of profit, revenue, business opportunity, anticipated savings, goodwill or data, arising from use of the Website.

10.4 Clause 10.3 does not apply to a consumer to the extent that such an exclusion is prohibited by mandatory consumer law.

10.5 Any liability arising from professional services supplied under an engagement is governed by the relevant engagement letter, not by this Website liability clause.

 

11. Responsibility for unlawful misuse

 

11.1 You are responsible for loss, cost or damage reasonably incurred by CapServices as a direct result of your deliberate unlawful use of the Website, deliberate infringement of intellectual-property rights or unauthorised attempt to access or interfere with our systems.

11.2 This clause does not require a consumer to indemnify CapServices for loss caused by CapServices’ own breach, negligence or other conduct for which liability cannot lawfully be excluded.

 

12. Complaints

 

12.1 A “complaint” is an expression of dissatisfaction concerning a service or activity provided or withheld by CapServices where a response or resolution is expressly or implicitly expected.

12.2 Complaints may be submitted free of charge to:

Senior Management
CapServices Limited
The Hub Annex
Triq Sant’ Andrija
San Ġwann, SGN 1612
Malta

Email: complaints@capservicesmalta.com
Telephone: +356 27374531

12.3 Please include your name and contact information, a description of the complaint, relevant dates, supporting documents and the outcome sought. We may request further information where reasonably necessary to investigate the matter.

12.4 We will acknowledge a complaint promptly and normally within three working days. The acknowledgement will identify the person or function handling the complaint and, where possible, indicate when a substantive response can be expected.

12.5 We will investigate the complaint fairly and communicate a final response within fifteen (15) working days of receipt.

12.6 If a final response cannot be provided within fifteen (15) working days for reasons beyond our control, we will send an interim response explaining the cause of the delay and indicating when the investigation is expected to conclude. A final response will be issued no later than thirty-five  (35) working days after receipt of the complaint.

12.7 The final response will explain our conclusions and, where appropriate, any corrective or remedial action. It will also provide information about any external redress mechanism for which the complainant may be eligible.

12.8 An eligible customer who is dissatisfied with our final response may be entitled to submit a complaint to the Office of the Arbiter for Financial Services. Complaints to the Arbiter are free of charge, subject to the Arbiter’s jurisdiction, eligibility requirements and applicable time limits.

Office of the Arbiter for Financial Services
N/S in Regional Road
Msida MSD 1920
Malta

Freephone: 8007 2366
Telephone from outside Malta: +356 2124 9245
Website: https://www.financialarbiter.org.mt/

The current procedure and contact details should be checked on the Arbiter’s website before publication.

12.9 Submitting a complaint does not affect any right to contact a regulator, supervisory authority or court, subject to applicable law and jurisdiction.

 

13. Changes to the Website and these Terms

 

13.1 We may amend these Terms to reflect changes in law, regulation, the Website or our business.

13.2 The current version will be published on the Website with its revision date. Changes apply from the date indicated in the revised version.

13.3 You should review these Terms periodically. Continued use after a revised version takes effect constitutes acceptance of the revised Website Terms but does not retrospectively amend a signed client engagement.

 

14. Governing law and jurisdiction

 

14.1 These Terms and non-contractual obligations arising from use of the Website are governed by the laws of Malta.

14.2 Subject to Clause 14.3, the courts of Malta have exclusive jurisdiction over disputes arising from or connected with these Terms or use of the Website.

14.3 If you are a consumer, this clause does not deprive you of mandatory protections or jurisdiction rights available under the law of your country of habitual residence.

 

15. General provisions

 

15.1 If a provision of these Terms is found to be invalid or unenforceable, the remaining provisions will continue in effect. The invalid provision will be treated as modified only to the minimum extent necessary to make it valid and enforceable.

15.2 A failure or delay by CapServices to exercise a right does not constitute a waiver of that right.

15.3 These Terms, together with the Privacy Notice and Cookie Policy, constitute the agreement governing use of the Website. They do not replace a letter of engagement or another contract for professional services.

15.4 No person other than CapServices and the Website user may enforce these Terms, except where applicable law provides otherwise.

15.5 Headings are included for convenience and do not affect interpretation.

 

16. Contact

 

Questions concerning the Website or these Terms may be sent to:

CapServices Limited
The Hub Annex
Triq Sant’ Andrija
San Ġwann, SGN 1612
Malta

Email: info@capservicesmalta.com
Telephone: +356 27374531